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Privacy Policy for your aronbet account

Your wallet details, login records and device signals are handled under this Privacy Policy before you open the lobby.

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aronbet Privacy Policy for your aronbet account
CONTACT ROUTES

Three privacy contact paths

Privacy questions should reach the team that can see account records, not a public comment box. We give you three contact paths so you can ask for access, correction or removal checks with enough detail for us to trace the account safely. Keep your phone number, account name and last wallet method ready before you message us.

Team online

Live chat 09:00-23:00 WIB

Open the chat bubble after sign-in and choose Privacy Request. We ask for your account name, phone number and recent DANA, OVO, GoPay or QRIS reference before discussing any private account data.

WhatsApp privacy queue

Use the WhatsApp button inside the Help page for identity-safe follow-up. Our team may ask you to confirm the device used for your last login before changing phone, email or wallet records.

Account inbox

The inbox under Account > Messages is useful when you need a written trail. Send one request at a time, include the data field you want checked, and we will reply inside the signed-in area.

ACCOUNT CONTROLS

Six controls behind your data

We treat privacy as an account operation, not a slogan. The checks below show how data moves through sign-in, wallet matching, cookie use, record retention and request handling.

Account data collection

During account opening we collect the details needed to identify you: phone number, email, username, password hash and sign-in timestamps. We do not collect extra profile fields unless they help secure access or answer your request.

Wallet record handling

For DANA, OVO, GoPay and QRIS, we store transaction references, status, time and matching account ID. We use those records to trace wallet changes and investigate disputes without asking for your wallet PIN.

Cookie and device signals

Cookies help us keep your session active, remember language preference and flag unusual sign-in patterns. On Android Chrome or iPhone Safari, you can clear site cookies through browser settings, then sign in again.

Security checks

When a new device signs in, we may compare IP range, device type and recent account activity. If the pattern looks unusual, we can ask for verification before allowing wallet edits or personal data changes.

Retention periods

We keep account and transaction records for as long as needed to run the account, answer disputes and meet record duties. Chat transcripts and privacy requests are kept only for a practical service and audit period.

Change requests

You can ask us to correct phone, email or profile data from Account > Security. For sensitive changes, we may ask you to confirm a recent wallet rail, last login device or account inbox code.

Privacy questions before you open an account

Before you share account details, you should know what we collect, why we use it and how you can ask for changes. These answers focus on privacy requests we receive most often from Indonesia customers, especially around wallet records, device checks and account access.

We collect your phone number, email, username, password hash, sign-in time, IP address and device signals. If you use DANA, OVO, GoPay or QRIS, we also keep payment references linked to your account.

We keep wallet references so we can match deposits, withdrawals and account changes to the correct account. The record includes time, amount, status and reference ID, not your wallet PIN or private wallet password.

Sign in, open Account > Messages and send a privacy access request. Include your account name and current phone number so we can confirm ownership before sharing account, device or wallet record summaries.

Yes, start from Account > Security and choose the field you want corrected. For sensitive changes, we may ask for a recent login device or DANA, OVO, GoPay or QRIS reference.

Our cookies support login sessions, language preference, fraud checks and basic site measurement. They are tied to our account area and browser session; you can clear them in Android Chrome or iPhone Safari settings.

We keep records while your account is active and for a practical period after closure when disputes, security checks or record duties may apply. Retention can vary by record type and request status.

Use live chat from 09:00-23:00 WIB, WhatsApp through the Help page or Account > Messages. Tell us whether you want access, correction or removal checks, and avoid sending wallet PINs.

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